We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge. We typically do not accept returns due to user errors such as the incorrect selection of sizes, designs, colors, etc.
Refunds (if applicable)
We are committed to providing you with the absolute best face mask and we are happy to replace your order for any of the following reasons:
- The product is flawed.
- The print quality is poor.
- The product you received is different from the product originally represented on our site.
Please email us at [email protected] with a photo of the face mask which you received along with detail shots you wish to include. We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge.
On the other hand, if you order the wrong size, color or style. We will help you to exchange the new face mask with half prices plus shipping fees.
If you provide the wrong shipping address, once your order is sent back to our factory. We will help you to resend it to you. You have to pay $8 for the re-shipping fees plus $2 for service fees. Please email us to know how to do this!
If you don’t accept replacement?
We will make a full refund for you from 5-7 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].