How much does shipping cost?
- We charge $4.99 for every pack + $1.99 for additional items (USA) and $13 for the first item + $1.99 per each additional for the international market (Canada, Australia, New Zealand, EU Zone,…)
How long will it take to get my order?
- Standard Shipping: Face Mask takes 7-10 business days for delivery (USA) and 10-14 business days (International).
- Fast Shipping: On average, customers can receive their order in 2-3 business days (not include the handling time which may be 1-2 business days); sometimes it may take longer because of your location and the number of items which you order. This option is only available for some period time of the year.
Can I expedite my order?
We currently do not offer expedited shipping because all of our products are custom made-to-order after each purchase. We are looking into ways to expand our shipping options for you.
Can I deliver to multiple addresses?
We do not offer shipping to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.
Do you offer delivery to PO Boxes or Military APO/FPO addresses?
Yes, we can send shipments to PO Boxes and Military APO/FPO addresses. Orders shipped to APO addresses are done so via USPS, DHL or UPS and then are turned over to USPS for final delivery (through the military mail system). Shipments to APOs can take up to 45 additional days to arrive. Unfortunately, once the package enters the military mail system, tracking ceases to update for military security reasons. This means that we no longer have visibility of your order and cannot provide tracking information.
Will I be charged VAT taxes?
Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package. Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country’s customs policies. Items fulfilled from the UK and EU are charged a 20% VAT rate.
Do you alert us once our order ships?
Yes! An email will be sent to you with the tracking information once the face mask was shipped out!
Where do I get tracking info?
An email with tracking details will be sent to you the moment your face mask is shipped out!
Have not received my order yet, now what?
First, check the tracking number and find the details if it was delivered. If it says delivered but never received please allow a few more days. Sometimes products are delivered late by USPS, DHL or scanned delivered by mistake. Then call or email us regarding the whereabouts of your order!
What payment methods do you accept?
We accept Paypal and Credit Cards
What is your ordering process?
Ordering process is simply 4 quick steps:
- Select your favorite face mask and add them to cart
- Enter your billing and shipping information
- Select the shipping method
- Checkout and make payment
What should I do if I made a mistake on my order?
Please contact us by sending an email to [email protected] asap!
How do I apply a coupon code?
Enter your coupon code inside your shopping cart! The coupon code section lies between your listed items and checkout! You can also enter your coupon code during checkout when entering your payment information! (Please note that you must hit apply the coupon before adding payment)
How do I change my order?
Email us regarding all changes to an order!
Can I cancel my order?
We can only process cancellations for items that have not gone into production. Please email us at [email protected] with your order details we will cancel your order and provide a full refund or partial refund. We cannot cancel orders once the printing process has begun.
What’s the status of my order?
Following a successful order, please expect a confirmation email. You will also receive an update email when your order goes into production. Once your order ships, we will send a third email with your tracking information. The most recent information on your order is always available via the receipt link provided in our email correspondence. If you did not receive the status update emails, please check your spam folder or promotions tab in case it was redirected there or send us an email to [email protected] .